This post was originally published on InsightShare’s blog. For more on their participatory video work see insightshare.org, or read my reactions to their participatory video training back in 2013 here.
Laptops banned. No notebooks allowed. For those of us who like to write everything down, the instructions for the latest InsightShare course on Participatory Video for Most Significant Change were a bit daunting. How would I remember it all?
Fortunately, visualisation (lots of drawing, arranging of keywords and mind maps) and experiential learning (going through the process ourselves as participants) helps it stick. Here’s what I learned:
1. “Most Significant Change” sounds a bit fluffy, but it’s actually a recognised evaluation technique.
After ten years abroad, my friend Débora moved back to her hometown, Lisbon, last year. People there sometimes ask why she came back. Surely there are so many more opportunities abroad?
Sometimes Débora wonders why, too. After Bonn, Leipzig, Brussels, Geneva and London, it’s taking a while to adjust to the laid-back Portuguese attitude to planning, the open-ended work meetings and the buses that don’t turn up. Not to mention eating dinner so late.
It’s not only the reverse culture shock; for many returning to Portugal, there’s also a financial one, in a country where the minimum monthly wage is under EUR 600. Continue reading “Europe’s hottest hub”→
But it’s not surprising that the hotel management took Tripadvisor so seriously. Public ratings matter (and it’s worldwide: travelling in Uganda last year, every place we stayed at asked us to write them a review).
Customer feedback carries even more weight in the sharing economy, where services and resources offered by fellow citizens aren’t guaranteed by industry standards and where getting a refund is difficult, awkward or impossible. And it’s unbalanced: one bad review can outweigh ten good ones. Negative feedback can ruin the reputation and even livelihood, of the driver, DIY-helper, graphic designer, dog-walker – anyone who has decided to make their living as a microentrepeneur. Continue reading “Trust me, I’m a microentrepreneur”→